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Is ITSM on Strike?
There has been a widespread strike in Finland recently. Several worker unions have called their members to strike. Enterprises have to prepare to deal with the situation. Can an IT Service Management...
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In one study, Cherwell is at the bottom and ServiceNow below average. In another study, ServiceNow is on top followed closely by Cherwell. In one study HP is on top and in the other HP is in the worst...
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Customers in mind
2015 was a growth year for Efecte, thanks to our customers. Almost 40 companies chose Efecte as their key Enterprise Service Management partner giving us a huge 20% increase in our client base. By...
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CIO - Agilize Your IT!
I heard it from a big bank, a telecommunication giant, and a large university: “We will change IT to be agile!”Agile and DevOps are not exactly new topics for IT service management. The subject has...
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CIO - Design Your Business for Digitalisation, Not Process Books!
Do you have a team that maintains your process handbook and another team that automates enterprise services? Both of them design workflows. How long can you afford to do everything twice?Most...
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CIO - Take Control of Your SIAM!
After outsourcing and siamfication of IT services do you wonder whether you can directly impact customer satisfaction? Is your organization automating enterprise services or somebody else?...
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IT Process Owner - What can you learn from the London tube?
“Revolutionary in its simplicity, iconic, well-designed.” Many things have been said about the London tube map design. But what does the London tube map design have to do with IT Service Management?The...
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The 4 key topics from itSMF Expo Stockholm, the biggest ITSM event in the...
Service Management Professionals where gathered under the same roof April 6-7 in Stockholm when the biggest annual ITSM event in the Nordics, itSMF Expo took place. As main sponsors we Efectians had a...
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What IoT and robots have in common - besides being hyped at CeBIT in...
This year's CeBIT - which is still one of the biggest IT events worldwide - featured some interesting new stuff. Beyond a general new successful shift towards being more of a platform for digital...
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Towards a Nordic market leader position
Instead of sharing best tips on how to celebrate the May Day or Walpurgis Night the fullest (Vappu in Finnish, Valborg in Swedish and Walpurgisnacht in German), I want to share a few insights on how we...
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